Store Policy

Effective Date: December 2025

Welcome to Queens Surgical Corp

Since 1996, we've been committed to providing healthcare facilities across the Americas with quality medical equipment and exceptional service. This Store Policy outlines our terms to ensure a smooth purchasing experience for all our customers.

Account Types & Pricing

Retail Customers

Individual practitioners and small practices can shop our full catalog at retail pricing. No account setup required for one-time purchases.

B2B Accounts

Healthcare facilities and institutions qualify for B2B pricing with approved account setup. Benefits include:

Volume-based discounting
Net payment terms (subject to credit approval)
Dedicated account representative
Streamlined reordering process

Wholesale Accounts

Distributors and large-volume buyers receive wholesale pricing structures. Contact our team at support@queenssurgical.net or (718) 849-2030 to discuss wholesale partnership opportunities.

Ordering & Payment

How to Order

Online: Browse our catalog and place orders directly through our website
Phone: Call (718) 849-2030 during business hours
Email: Send purchase orders to support@queenssurgical.net

Accepted Payment Methods

Credit/debit cards (Visa, Mastercard, American Express, Discover)
Wire transfer
Company check (approved B2B accounts only)
Net terms (qualified B2B and wholesale accounts, subject to credit approval)

Order Confirmation

You'll receive email confirmation within 24 business hours with your order details, estimated delivery timeline, and tracking information once shipped.

Pricing & Product Availability

Pricing

Retail prices are listed on our website
B2B and wholesale pricing provided upon account approval
Prices subject to change based on manufacturer pricing updates
Large-volume orders may qualify for additional discounting

Product Availability

With relationships spanning 100+ manufacturers and distributors, we maintain extensive inventory. However:

Some specialized equipment may require special order
Lead times vary by product and manufacturer
We'll communicate any delays or backorders promptly
Out-of-stock items can often be sourced through our supplier network

Product Information

We strive for accuracy in all product descriptions, specifications, and imagery. If you receive a product that doesn't match our listing, contact us immediately for resolution.

Shipping & Delivery

Shipping Coverage

We ship throughout North and South America and can arrange international delivery to other regions upon request.

Delivery Timelines

Standard shipping: 5-10 business days
Expedited options available
Large equipment may require freight shipping with extended timelines
Actual delivery times depend on destination and product availability

Shipping Costs

Calculated at checkout based on order size, weight, and destination. Volume orders may qualify for reduced or free shipping.

Returns & Exchanges

Return Eligibility

Medical equipment and supplies may be returned within 30 days of delivery if:

Product is unopened and in original packaging
Product is unused and in resalable condition
Product was not custom-ordered or special-ordered for your facility
You have original invoice/order confirmation

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

Opened sterile products or individually sealed items
Custom or special-ordered equipment
Clearance or final sale items
Products marked "non-returnable" at time of purchase

How to Initiate a Return

Contact us at support@queenssurgical.net or (718) 849-2030 within 30 days
Provide order number and reason for return
Receive return authorization (RA) number
Ship product back with RA number clearly marked

Refund Process

Refunds processed within 5-10 business days of receiving returned item
Original shipping charges are non-refundable unless return is due to our error
Return shipping costs are customer's responsibility unless product was defective or incorrectly shipped
Refunds issued to original payment method

Defective or Damaged Products

If you receive defective or damaged products:

Contact us immediately upon delivery
Provide photos of damage if possible
We'll arrange replacement or full refund including shipping costs
Manufacturer warranty may apply for equipment defects discovered after 30 days

Product Warranties

Manufacturer Warranties

Most medical equipment comes with manufacturer warranties ranging from 90 days to several years. Warranty terms vary by product and manufacturer.

Warranty Claims

Contact us for warranty service assistance
We'll coordinate with manufacturers on your behalf
Keep all original packaging and documentation for warranty claims

Privacy & Data Security

Your Information

We collect only necessary information to process orders and serve you better:

Contact and billing information
Shipping addresses
Purchase history

Data Protection

We never sell or share your information with third parties for marketing
Payment information is processed through secure, encrypted channels
Business account information kept confidential

Customer Service & Support

Our Commitment

Our experienced team brings deep knowledge of medical procurement, product specifications, and regulatory requirements. We're here to help you make informed decisions.

Contact Us

Email: support@queenssurgical.net
Phone: (718) 849-2030
Address: 106-15 Sutphin Blvd, Jamaica, NY 11435

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST Saturday: 10:00 AM - 3:00 PM EST Sunday: Closed

Terms & Conditions

Order Acceptance

All orders subject to acceptance and product availability. We reserve the right to refuse or cancel orders in cases of pricing errors, fraud concerns, or other extraordinary circumstances.

Limitation of Liability

Queens Surgical Corp's liability is limited to the purchase price of products sold. We are not liable for indirect, incidental, or consequential damages.

Regulatory Compliance

Customers are responsible for ensuring products ordered comply with their local regulations and licensing requirements. Some medical devices may require professional credentials for purchase.

Policy Changes

We reserve the right to update this policy. Changes effective upon posting to our website. Continued use of our services constitutes acceptance of updated terms.

Questions?

If you have questions about this Store Policy or need clarification on any terms, please don't hesitate to contact our customer service team. We're here to ensure your experience with Queens Surgical Corp is professional, efficient, and hassle-free.

Queens Surgical Corporation
Three decades of excellence in medical procurement.

📧 support@queenssurgical.net
📞 (718) 849-2030
📍 106-15 Sutphin Blvd, Jamaica, NY 11435